How They Do ItBETA

COMPANY PLAYBOOK

HashiCorp

HashiCorp makes culture concrete through writing practices, meeting rules and measurable operating cadences rather than abstract values.
Operating system
  1. Principle
  2. written proposal
  3. multiple perspectives
  4. decision
  5. annual/quarterly/weekly cadence
  6. visible accountability.

System principles

  • Use writing as a tool for thinking and deciding.
  • Pair every cadence with a source of truth and a review ritual.
  • Distribute accountability and centralize visibility.

Tensions and trade-offs

  • Writing creates inclusion and memory but can lengthen decisions and review load.
  • Cadence creates accountability but can become metric and meeting ceremony.

PRACTICES

How HashiCorp builds its operating system

Primary sources

Writing Practices and CultureOperating CadenceEffective MeetingsPrincipled Culture