How They Do ItBETA

COMPANY PLAYBOOK

Wikimedia Foundation

The Wikimedia Foundation supports people, technology and policies that enable free knowledge to be created and shared.
Operating system
  1. Community production
  2. open policies and values
  3. technology/support
  4. reliable free knowledge.

System principles

  • Access to free knowledge.
  • Transparency and community participation.

Tensions and trade-offs

  • Open governance creates legitimacy but needs continuing capacity for dispute resolution and policy maintenance.

PRACTICES

How Wikimedia Foundation builds its operating system

01
Policy

Open policy surface

The Foundation maintains organizational policies on a public wiki.

How it works
Policies are published in a shared, linkable knowledge surface.
Why it is used
It makes rules inspectable by the communities affected by them.
Trade-off
Public policy maintenance requires careful versioning and facilitation.
Best fit
Institutions whose policies can safely be public.
Open original source ↗
02
Values

Publish values

The Foundation explains its values on a dedicated public page.

How it works
Values are made explicit as a public reference for the organization’s work.
Why it is used
It gives staff, volunteers and readers a shared normative frame.
Trade-off
Values do not resolve difficult cases without operational policy.
Best fit
Mission-led organizations with diverse stakeholders.
Open original source ↗
03
Transparency

Transparency reporting

The Foundation publishes transparency reporting on how it handles requests to remove content or share data.

How it works
Public reports disclose the handling of government demands related to content and data.
Why it is used
It lets the public scrutinize institutional choices affecting knowledge access.
Trade-off
Disclosure must be balanced with legal, safety and privacy constraints.
Best fit
Public-interest platforms facing external information demands.
Open original source ↗
04
Culture

Universal conduct standard

A baseline conduct standard is published for online and offline interactions across the movement.

How it works
A written, translated governance-wiki policy defines the universal behavioral baseline rather than leaving expectations local and implicit.
Why it is used
It gives a large distributed contributor ecosystem a shared reference for acceptable conduct.
Trade-off
A universal standard needs interpretation and credible enforcement across contexts.
Best fit
Open communities with many independent participants and shared collaboration spaces.
Open original source ↗

Primary sources

Foundation valuesFoundation-published values page
Source details
Company publication: YesAccessed: 2026-09-05Visible update: Not displayedLicence: No licence stated in the reviewed source.Archive: Public HTML URL; eligible for an external web snapshot (no snapshot is claimed).
Foundation policy wikiFoundation-published policy wiki
Source details
Company publication: YesAccessed: 2026-09-05Visible update: 2026-07-02 (visible current-page/search-result date)Licence: No licence stated in the reviewed source.Archive: Public wiki/HTML is capturable with revision history (no snapshot is claimed).