COMPANY PLAYBOOK
Wikimedia Foundation
The Wikimedia Foundation supports people, technology and policies that enable free knowledge to be created and shared.
System principles
- Access to free knowledge.
- Transparency and community participation.
Tensions and trade-offs
- Open governance creates legitimacy but needs continuing capacity for dispute resolution and policy maintenance.
PRACTICES
How Wikimedia Foundation builds its operating system
01
Policy
Open policy surface
The Foundation maintains organizational policies on a public wiki.
- How it works
- Policies are published in a shared, linkable knowledge surface.
- Why it is used
- It makes rules inspectable by the communities affected by them.
- Trade-off
- Public policy maintenance requires careful versioning and facilitation.
- Best fit
- Institutions whose policies can safely be public.
02
Values
Publish values
The Foundation explains its values on a dedicated public page.
- How it works
- Values are made explicit as a public reference for the organization’s work.
- Why it is used
- It gives staff, volunteers and readers a shared normative frame.
- Trade-off
- Values do not resolve difficult cases without operational policy.
- Best fit
- Mission-led organizations with diverse stakeholders.
03
Transparency
Transparency reporting
The Foundation publishes transparency reporting on how it handles requests to remove content or share data.
- How it works
- Public reports disclose the handling of government demands related to content and data.
- Why it is used
- It lets the public scrutinize institutional choices affecting knowledge access.
- Trade-off
- Disclosure must be balanced with legal, safety and privacy constraints.
- Best fit
- Public-interest platforms facing external information demands.
04
Culture
Universal conduct standard
A baseline conduct standard is published for online and offline interactions across the movement.
- How it works
- A written, translated governance-wiki policy defines the universal behavioral baseline rather than leaving expectations local and implicit.
- Why it is used
- It gives a large distributed contributor ecosystem a shared reference for acceptable conduct.
- Trade-off
- A universal standard needs interpretation and credible enforcement across contexts.
- Best fit
- Open communities with many independent participants and shared collaboration spaces.
Primary sources
Source details
Company publication: YesAccessed: 2026-09-05Visible update: Not displayedLicence: No licence stated in the reviewed source.Archive: Public HTML URL; eligible for an external web snapshot (no snapshot is claimed).
Source details
Company publication: YesAccessed: 2026-09-05Visible update: 2026-07-02 (visible current-page/search-result date)Licence: No licence stated in the reviewed source.Archive: Public wiki/HTML is capturable with revision history (no snapshot is claimed).
Source details
Company publication: YesAccessed: 2026-09-05Visible update: Not displayedLicence: No licence stated in the reviewed source.Archive: Public wiki/HTML is capturable with revision history (no snapshot is claimed).
Source details
Company publication: YesAccessed: 2026-09-05Visible update: Not displayedLicence: No licence stated in the reviewed source.Archive: Public HTML URL; eligible for an external web snapshot (no snapshot is claimed).